Microsoft Hosted Exchange FAQs
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What is Microsoft Exchange?
Microsoft Exchange is an email server that is used by over 50% of businesses in the United States. The reason for its popularity is that Exchange is very scalable, secure, reliable, and functional. Exchange allows your employees to collaborate as a team and share contacts, calendars, email, tasks and notes. Additionally, Exchange allows you to use as many computers as you would like...and the information in Outlook is the same on every one! Dream Fountain Hosting Exchange service allows you to plug in different methods of mobile access to retrieve your information from your mobile device. Access your information everywhere, anytime, anyway.
How is Exchange different than a POP3 server?
POP3 only caters to email and not contacts, calendars tasks, or notes. That means that (although you are able to receive email on your computer) all the contacts, calendars, tasks, and notes are stored locally on your computer. If your hard drive crashes or your computer/laptop is lost/broken...you lose everything. With Exchange, since a mirror copy of your mailbox is stored on the Exchange server, you are able to check your information from several locations at any time.
What is needed to get Exchange service started?
In order to utilize hosted Exchange with Dream Fountain Hosting, you (or your company) will need a domain that you own (or at least are able to control the DNS records). If you do not own a domain we recommend that you purchase one at godaddy.com (usually about $10). Once you have a domain, click the Sign Up link at the top of every page, fill in the form, and you will receive a Welcome Letter with the step by step instructions to migrate your email to Dream Fountain Hosting. It is that easy!
Will Outlook look any different?
Outlook will look exactly the way it does without Exchange (it is similar to switching from a DSL service to a cable modem).
Can I use more than one Outlook client on my account?
Absolutely! You are able to have as many Outlook clients as you would like and every one will be synchronized automatically and always be up to date!
Can I have access to Active Directory?
Due to security reasons (which we hope you understand and agree with) Dream Fountain Hosting will not allow anyone outside of TMC senior engineers to have access to the Active Directory database. This includes domain trusts and synchronization.
How do I alter the mailbox for each employee (i.e. add mailbox space)?
Dream Fountain Hosting provides a fully automated web based Control Panel that is accessible from any web browser at any time. This enables you to add/remove/edit users, mailbox access level and mailbox size. You can add/remove aliases and distribution lists. In the web based Control Panel you can even enable add on features, add contacts to the Global Address List, set up forwarding, and much more!
Is SalesForce or Act! compatible with Exchange?
Both SalesForce and Act! have Outlook plug-ins. Basically, if the information is in Outlook it will be in Exchange!
Can I add/remove GoodLink and/or BlackBerry service anytime?
Dream Fountain Hosting was the FIRST (and still may be the only) hosted Exchange provider to have a fully automated provisioning system for both GoodLink and BlackBerry service. This means that you are able to activate or de-activate the desired service for the desired users instantly through the web based Control Panel any time!
How many people can have administrator privileges in the Control Panel?
The Control Panel allows you to assign admin privileges to as many people as you would like. In the users profile, simply check the box that says "grant admin privileges". That's it!
Does Exchange allow us to share information?
Absolutely! With Full Access accounts you are able to share contacts, calendars, emails, and tasks with your team.
Is migrating to Dream Fountain Hosting difficult?
We provide easy step by step directions that will allow you complete the entire process by yourself...and...if you need assistance our team is here 24x7 to help!
Can I mix and match the different access levels within my company?
Yes! Dream Fountain Hosting is the only Exchange hosting company that allows you to control the different levels of access to each of your employees. That means that you are able to give the principles/executives of your company Full Access and the other employees can have Web Access...which will save you money!
Is the connection secure?
Dream Fountain Hosting has binded a digital certificate to the connection that allows a full SSL connection (the same encryption used for online banking) from Outlook to the server. This is even more secure than having the server in your own building!
Exchange Overview | Exchange Pricing
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