GoodLink FAQs

What is GoodLink?

GoodLink is a software application that, once installed on your mobile device, allows your mobile device to stay synchronized in real time with the information on the Exchange server. That means that you contacts, calendar, tasks, notes, and emails are always up to date.

What is needed for GoodLink to work?
There are four critical components needed for GoodLink to work. If any of these parts are removed or altered GoodLink service will not work. Here is the list:

Can I have GoodLink without hosting my email with Dream Fountain Hosting?
GoodLink needs to be synchronized with an Exchange server mailbox at Dream Fountain Hosting. By itself, GoodLink Enterprise Server will not work as it will not have anything to synchronize with.

What if we already have an Exchange server?
Unfortunately the GoodLink Enterprise Server needs to be on the same network as the Exchange server (due to latency and security issues).

Is my phone compatible with GoodLink?
You are able to look at the compatibility list any time to see if your device is able to use the GoodLink software and service. Click on the GoodLink Devices link on the right.

Is a wireless data plan needed?
The rule of thumb is: if you are able to open a web browser on your mobile device and go to yahoo.com, you should be able to use GoodLink service. Unfortunately each wireless provider has different data plans that restrict certain types of data. Please consult your wireless carrier to validate that GoodLink will work with your existing data plan.

Is GoodLink able to check other email addresses that I have?
GoodLink is only able to synchronize with one mailbox on the Exchange server. If you have other email addresses that your email client (i.e. Outlook) is pulling/POPing, the email will be pushed to your GoodLink device. When you reply from your mobile device the 'reply from' address will be your primary alias that is hosted on Dream Fountain Hosting Exchange server.

How do I set up GoodLink on my mobile device?
Setting up GoodLink service is very simple. Dream Fountain Hosting is the FIRST and ONLY hosted Exchange provider in the world to have a fully automated provisioning system for GoodLink service. This allows you to instantly activate or de-activate GoodLink service through the web based Control Panel. Once you activate it, you will need to enter your PIN in the GoodLink device. That's it!

Can I have more than one mobile device with GoodLink?
Unfortunately only one GoodLink account is able to synchronize with one mailbox. The good news is that you are able to de-activate and re-activate GoodLink instantly through the web based Control Panel to your new mobile device if you decide to change...and it is a free transfer!